Frequently Asked Questions

 

Is there a contract?

Yes, one calendar month’s notice is required when cancelling your regular cleaning services arrangement with us, agreed upon when making a booking with us.

Is there a minimum number of hours for cleaning?

Yes, the minimum hours per visit are:

Weekly clean – 2.5 hours
Fortnightly clean – 3 hours
Monthly clean – 4 hours

Will I have the same cleaner each time?

Yes, for our regular visits you would have the same cleaner each visit, if our cleaners need to cancel then we will arrange cover when required.

Do I have to stay at home when the cleaner comes to me?

No, the cleaners are all very stringently vetted and experienced so that you can leave them to clean alone in your house.

What is I am not happy with the cleaner?

You can change cleaners at any time if you feel that your current cleaner is not fulfilling your requirements.

How do I pay?

We have two separate payment methods, our fees are payable via direct debit and our cleaners rate is payable directly to our cleaner on the day of cleaning.

Can I book via phone?

No. We only accept bookings via this website, if you have any problems with our website, please refresh the page and proceed with the booking. If you’re still not successful, please contact us via the request a call back option at the bottom of our website.

I want a female or male cleaner

Our platform doesn’t allow to choose the gender of the cleaner in order to avoid any discrimination. However, if there is any reason you prefer a female or male cleaner to work in your home, please let us know in the booking and we will try our best to meet your requirements.

I need a cleaner urgently for today

We require a minimum of 24 hours notice to arrange a cleaner for you.

I would like a receipt

Please email cleaning@arisingcleaningservices.co.uk to request an invoice for your cleaning, please provide your postcode when emailing us so we can find your booking.

Do you clean outside of the house?

No. We do not provide these services at the moment.

OUR DETAILS

Arising Cleaning Services LTD:
Head Office:
187A London Road, Croydon CR0 2RJ

Headoffice@arisingcleaningservices.co.uk

Company no: 12058911
VAT number: 328506402

© Arising Cleaning Services 2020

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