Covid-19

On this page, we outline relevant government policy and safety guidelines for the domestic cleaning sector. We are operating as normal and have implemented extra measures to provide safe services.

UPDATE 2/11/20

From the 5th November, England will enter a national lockdown across the country, similar to the March lockdown where businesses will be forced to close. The lockdown will begin on 5th November and end on 2nd December. However the government has made it clear that cleaners will still be permitted to work inside peoples’ homes as long as the government guidelines on social distancing and staying safe are followed. We supply our cleaners with a set of extensive guidelines to follow during their scheduled cleaning visits.

Stay at home
This means you must not leave or be outside of your home except for specific purposes. These include:
for work purposes, where your place of work remains open and where you cannot work from home (including if your job involves working in other people’s homes).

Latest Government measures

On 22 September, the Prime Minister set out new measures in a bid to curtail the virus and prevent a second wave of infections. He said that the measures would probably stay in place for the next six months. The latest changes for England are summarised below.

People should work from home wherever possible
Pubs, bars and restaurants to close at 22:00 BST and restricted to table service only
Face masks compulsory for bar staff and non-seated customers, shop workers, waiters and taxi drivers. Fines for not wearing masks or following rules increased to £200 for the first offence
“Rule of six” now applies indoor team sports. Plans to allow fans to return to sporting events paused
Limit on guests at weddings reduced from 30 to 15. Up to 30 people can still attend funerals

Cleaners can continue working in people’s homes

Cleaners are permitted to work in customer homes during the “lockdown” period subject to safety and social distancing rules. The Government has provided guidance for people working in, visiting or delivering to other people’s homes. You can find the latest Government guidance here. We have incorporated government safety guidelines into our operations. We have also recommended additional safety and cleaning measures to keep cleaners and customers safe (see below details).

When working in people’s homes is not permitted

No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
No work should be carried out in any household which is isolating or where an individual is being shielded.

In these circumstances, cleaning sessions must be skipped either by pausing the booking or cancelling sessions. Customers will not be charged for sessions unless they opt to pay for sessions.